更新时间：2019-11-29 17:01:54
封面
版权信息
第二版前言
Chapter Ⅰ Being a Secretary
Section One Knowing Career
Section Two Adapting to Working Surroundings
Section Three First Impression
Chapter Ⅱ Interpersonal Relations
Section One Getting aIong with PeopIe
Section Two Asking for Advice
Section Three Expressing Opinions
Chapter Ⅲ Daily Business
Section One Reception
Section Two Answering and Making Phone CaIIs
Section Three Office Equipment
Chapter Ⅳ Management of Business
Section One Something Urgent
Section Two Letter Processing
Section Three CompIaint SettIement
Chapter Ⅴ Arranging Activities
Section One Making Agenda
Section Two Arranging Meetings
Section Three RecreationaI Activities
Chapter Ⅵ Business Knowledge
Section One Human Resources
Section Two Business Activities
Section Three Business Etiquettes
Section Four Market Research
Section Five PubIic ReIations
Chapter Ⅶ Trade Knowledge
Section One EstabIishing Trade ReIations
Section Two Agency
Section Three Business Terms
Section Four ConcIuding Business
Section Five Shipment and Insurance
Chapter Ⅷ Exhibition and Conference
Section One Project PIanning
Section Two Exhibition PIanning
Section Three Exhibition Reception
Section Four Exhibit Introduction
Section Five After-Show Work
Bibliography
