About the Reviewers
Neil Benson has been a CRM addict since 1999 and is an experienced CRM solution architect. He is a certified Microsoft Dynamics CRM consultant, and has been a Microsoft CRM MVP since 2010. An active member of the Microsoft CRM community, he runs the LinkedIn Microsoft Dynamics CRM group on behalf of Microsoft, and has spoken at numerous Microsoft conferences and CRM User Group meetings.
Neil is the author of Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide, Packt Publishing, and a contributing author to The CRM Field Guide, We Speak You Learn, LLC. He lives in Manhattan Beach, California with his wife and son.
Guillermo Barker Cruz is a professional in the service industry with experience in personnel management and in working with multidisciplinary working groups. His areas of expertise are to implement creative solutions to complex problems and create a suitable work culture to ensure customer satisfaction. He has wide experience in negotiating agreements with companies, analytical skills, creativity, goal-orientation, and ability and willingness to work as a team. His experiences include working as a CRM division manager at UruIT DynamiX and Axxon Consulting, and as a service and support director at Epson.
He is an Electrical Engineer from the Universidad de Chile, a Microsoft Certified Professional, and a Microsoft Certified Trainer. He is a Microsoft Dynamics CRM trainer at Golden Training. His LinkedIn profile is http://www.linkedin.com/profile/view?id=32635763&trk=tab_pro.
Ian Grieve is a Microsoft Dynamics GP and CRM certified consultant specializing in the delivery of Microsoft Dynamics GP and CRM projects. He is a senior consultant at Perfect Image Ltd., a Microsoft Partner and VAR in the North East of England.
Ian has worked with Microsoft Dynamics GP since 2003 and, over the nine years since, has dealt with all aspects of the product life cycle, from presales, to implementation, to technical and functional training, to post go-live support, and subsequent upgrades and process reviews. Alongside his work with Microsoft Dynamics GP, he has fulfilled a similar role dealing with Microsoft Dynamics CRM, with special emphasis on project delivery and the training of end users on the management of sales, marketing, and service.
In his spare time, Ian runs the azurecurve | Ramblings of a Dynamics GP Consultant blog dedicated to Microsoft Dynamics GP and related products and tries, often unsuccessfully, to squeeze in extra time for the Dynamics CRM-related blog coralcurve | A Consultant's Dabblings In Dynamics CRM.